Help
Answers to common questions.
Account and sign-in
Sign up with your name, email, role and a password of at least 6 characters, then type the 6-digit code we email you. If you forget your password, use Forgot password? on the sign-in page. Your sign-in lasts 7 days.
Credits and payment
One credit runs one project. A credit costs $100 worldwide, or Rs 10,000 in India with taxes included, and never expires. You pay in the app with Razorpay by card, UPI, net banking or wallet.
A project failed
If a run stops, read the error card, check your Claude plan limits on the Usage page and your internet connection, then press Continue. If a project fails because of a fault on our side, the credit is restored.
Supported files
Concept: JPG, PNG, PDF, HEIC, BMP, TIFF, WEBP, DOCX, DOC, ODT, RTF, TXT and MD. Proposal and baseline papers: PDF, DOCX, DOC, ODT, RTF, TXT and MD. References: PDF, DOCX, DOC, BIB and RIS. Datasets: a folder or files for each dataset.
Install the Windows tool
Download the Windows installer from the Download page and run it. If Windows shows a security prompt, check the publisher and continue. EasySeer runs on Windows 10 and 11, and needs a Claude Pro plan or above on your own account and Python 3.
Your data and privacy
Your project files stay in the project folder on your computer. Claude reads the files it needs through your own Claude session. Account and payment details go to the EasySeer server and Razorpay. Ask us to access, correct or delete your data at any time.
The window opens blank
On Windows 10 the Microsoft Edge WebView2 Runtime may be missing. Install Microsoft's Evergreen WebView2 Runtime and restart EasySeer.
"Connect Claude first" when running a step
Your Claude session is not connected or has expired. Open Account, Claude, Set up connection, then press Check connection.
Code generation is locked
Code generation unlocks only after you approve context.docx. Open the Novelty check, answer the open questions and press Approve context.docx.
Code execution cannot install packages
Python 3 is missing or not on PATH, or a pinned package version is unavailable. Install Python 3 with Add python.exe to PATH ticked, then press Continue.
No compiled IEEE PDF in the delivery package
No LaTeX engine was found. Install MiKTeX or TeX Live and build the delivery again, or compile the delivered LaTeX source in Overleaf. A Word-layout PDF is included meanwhile.
Razorpay does not open or credits are missing
Check your internet connection and firewall for checkout.razorpay.com and try again. If you paid but see no credits, wait and refresh the Credits page, then write to us with the order ID.